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How to use PRO2GO Kiosks

For complete instructions, please click exchange or purchase below the corresponding display:

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If the touchpad on the kiosk looks like this; please follow the instructions below:


Exchange


If you have an empty cylinder that you wish to exchange for a full one please follow these instructions:

  1. Select French language if needed. (Default – English)
  2. Swipe your VISA or MASTERCARD.
  3. Select exchange.
  4. A verification screen will appear, to confirm your choice.
  5. After verifying the exchange, an establishing connection screen will appear.
  6. Once the payment has been authorized, a screen will appear showing the confirmation.
  7. Make sure the valve is closed securely on your cylinder.
  8. Ensure that there is nothing connected to your cylinder such as a supplemental valve, regulator or gauge
  9. You will hear an audio message.
  10. A door with an empty bay will open. Place your empty cylinder inside
  11. Once you close the door, verification will occur and the next door in sequence from top to bottom will open with a full refurbished cylinder inside.
  12. Please take the cylinder out and close the door tightly.
  13. You may select YES or NO to printing a receipt, ending the transaction.
  14. After the receipt message, a screen will appear thanking you for your business.
  15. You have completed the cylinder exchange transaction.


Purchase


Please be advised that cylinders are refurbished and not new.

  1. Select French language if needed. (Default – English)
  2. Swipe your VISA or MASTERCARD.
  3. Select purchase.
  4. A verification screen will appear, to confirm your choice.
  5. After verifying the exchange, an establishing connection screen will appear.
  6. Once the payment has been authorized, a screen will appear showing the confirmation.
  7. One of the three doors will open to your full refurbished cylinder.
  8. Please take the cylinder out and close the door tightly.
  9. You may select YES or NO to printing a receipt, ending the transaction.
  10. After the receipt message, a screen will appear thanking you for your business.
  11. You have completed the cylinder purchase transaction.


pad1
If the touchpad on the kiosk looks like this; please follow the instructions below:


Exchange


If you have an empty cylinder that you wish to exchange for a full one please follow these instructions:

  1. Select French language if needed. (Default – English)
  2. Select exchange and press OK button.
  3. Insert VISA, MASTERCARD or INTERAC card and wait for the amber light to come on.
  4. If card is not read properly ‘Payment not Accepted’ will show on the screen, please insert card again.
  5. If card is read properly you will be prompted to the next screen.
    1. For INTERAC, if card is read properly, you will be prompted to choose your account (CHQ or SAV) and to provide your pin. Upon completion, press OK.
  6. Upon authorization, payment will be confirmed.
  7. Make sure the valve is closed securely on your cylinder.
  8. Ensure that there is nothing connected to your cylinder such as a supplemental valve, regulator or gauge
  9. You will hear an audio message.
  10. A door with an empty bay will open. Place your empty cylinder inside
  11. Once you close the door, verification will occur and the next door in sequence from top to bottom will open with a full refurbished cylinder inside.
  12. You may select OK for YES or CANC for NO to print a receipt, ending the transaction.
  13. After the receipt message, a screen will appear thanking you for your business.
  14. You have completed the cylinder exchange transaction.


Purchase


Please be advised that cylinders are refurbished and not new.

  1. Select French language if needed. (Default – English)
  2. Select purchase and press OK button.
  3. Insert VISA, MASTERCARD or INTERAC card and wait for the amber light to come on.
  4. If card is not read properly ‘Payment not Accepted’ will show on the screen, please insert card again.
  5. If card is read properly you will be prompted to the next screen.
    1. For INTERAC, if card is read properly, you will be prompted to choose your account (CHQ or SAV) and to provide your pin. Upon completion, press OK.
  6. Upon authorization, payment will be confirmed.
  7. One of the three doors will open to your full refurbished cylinder.
  8. You may select OK for YES or CANC for NO to print a receipt, ending the transaction.
  9. After the receipt message, a screen will appear thanking you for your business.
  10. You have completed the cylinder purchase transaction.


For assistance you can call our help line anytime at 1 833-820-6080.

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How to Connect Your Cylinder

With today’s propane cylinder safety valves, propane will no longer flow out of a cylinder simply by opening the hand wheel unless connected to your appliance.

Remember these tips:

Ready to connect:
  1. Make sure the cylinder hand wheel is turned OFF (clockwise) completely before connecting to your BBQ or other appliances.
  2. Make sure the appliance controls are turned OFF.
  3. Check that the fitting that connects to the cylinder valve is hand-tight before opening the hand wheel (counter-clockwise).
  4. If you do not have gas flowing to your BBQ, turn off your BBQ and the cylinder’s hand wheel, disconnect the fitting from the cylinder’s valve and repeat Steps 1 through 3.
  5. If trouble persist, please click here.
Always check cylinder for leaks:
  1. Always check all cylinder connections for leaks before using a BBQ or any other appliance for the first time, after an extended period, or any time you replace the cylinder.
  2. Brush a commercial leak detector solution (or a mixture of 50% liquid soap and 50% water) onto all connections and valves. If rising bubbles appear, you have a leak.
  3. Close the service valve, tighten the leaking connection, and test again. If bubbles continue, shut off the service valve, leave cylinder in a well-ventilated area (preferably outdoors) and contact a qualified service technician or 1-833-820-6080 and a member of our customer service team will gladly assist you.
  4. Never use matches or lighters to check for leaks.

Note: Be sure to follow any manufacturers’ instructions for the other appliances and follow all precautions. Please click here for the complete list of Safety Guidelines.

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Trouble with your Cylinder?

The hand wheel is tight and will not open
  1. Make sure that you are turning the hand wheel to the left (counter-clockwise).
  2. Try turning the hand wheel to the right (clockwise) on occasion the valve is already open.
  3. Try asking somebody else to turn the hand wheel to the left (counter-clockwise); they are occasionally difficult to turn the first time opened.
  4. If you are still unable to open the valve, please call 1-833-820-6080 and a member of our customer service team will gladly assist you.
I think my cylinder is leaking
  1. Ensure that no open flames or sources of ignition are nearby.
  2. Brush a commercial leak detector solution (or a mixture of 50% liquid soap and 50% water) onto all connections and valves. If rising bubbles appear, you have a leak.
  3. If you can do so safely, wear gloves and long sleeves, close the service valve, tighten the leaking connection, and test again. If bubbles continue, disconnect the leaking connection, reconnect and test again. If bubbles continue, disconnect your cylinder, shut off the service valve by turning hand wheel to the right.
  4. Leave cylinder in an open, well-ventilated space outdoors; a cylinder can only be stored legally outdoors and call a qualified service technician or please call 1-833-820-6080 and a member of our customer service team will gladly assist you in exchanging your cylinder.
My cylinder is connected but still won’t work
My cylinder has no/low flow rate or a very low flame

The QCC valve will only release propane when connected to your barbecue. An unconnected QCC cylinder will not discharge propane even if the valve is opened.

The QCC valve must be opened very slowly. If it is opened too quickly, the excess flow valve, a safety device that senses the flow of propane, will shut down and not allow propane to pass.

  1. Close all appliance burner control valves,
  2. Close the cylinder valve,
  3. Wait two minutes
  4. Very slowly open the cylinder valve (important that the burner control valves remain closed) to full open
  5. Open the burner control valves and light in accordance with instructions.
The purchased or exchanged cylinder is empty

Please call 1-833-820-6080 and a member of our customer service team will gladly assist you.

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Frequently Asked Questions

My cylinder does not feel full, why is that?

Vapour space is left in all cylinders to allow for expansion in the event the liquid propane temperature increases. Since April, 2002, all propane cylinders have been equipped with over fill protection devices (OPD) to ensure cylinder cannot be filled beyond 80% capacity. All cylinders contain at least 7.8 kg of propane.

Can I store my cylinder in my garage?

PROPANE CYLINDERS ARE NOT PERMITTED TO BE STORED IN ANY BUILDING.

Can I store an extra cylinder under my BBQ?

No. We advise that you store your cylinder safely beside your BBQ and in a safe upright position. Your cylinder is perfectly safe when stored beside your BBQ. It must however be 10 feet (3m) or more from an appliance air intake vent and it is suggested that you keep your cylinder at least 5 feet (1.5 m) from any doorway or opening.

Where can I find the date on my cylinder?

Look for a date stamp on or near the collar of the cylinder. The date (month & year of re-qualification inspection) is usually stamped on the edge of the cylinder collar. For more information click here.

Cylinders must be inspected and re-qualified every 10 years – it is against the law to fill an outdated cylinder. However, a cylinder that exceeds the 10-year requalification period after it is filled can continue to be used until it is empty. The disposal or re-qualification of a cylinder must be done by organizations that have the appropriate equipment, training and certification to do so, and which have been certified by Transport Canada to do the work.

What if my cylinder is out of date, will it cost me more money to exchange?

No. There is no additional cost to exchange a propane cylinder that has expired.

I can hear a banging or clanking sound when moving the cylinder. What is that?

This is probably the float on the OPD valve inside the cylinder hitting the sides when the cylinder is moved. It should not affect the performance of your cylinder.

What is the average pressure from the cylinder to a BBQ?

The pressure within the cylinder is dependent upon the ambient temperature of the propane within the cylinder. Typically, on a 21°C. day, the propane may have a pressure of approximately 145 psi. To help ensure safe operation of the appliance burner(s), a regulator is provided at the inlet to the appliance to maintain a steady pressure of about 1/2 psi to the burner(s).

How do I find the retesting/requalification dates on my BBQ cylinder?

For detailed information, click here.

Do you have any safety suggestions for BBQ usage?

Here are some important safety tips to keep in mind when using your BBQ:

  • Always follow manufacturer’s instructions for assembly, operation, maintenance, repair and storage. Consult owner’s manual.
  • Always turn control knobs to OFF and cylinder valve to CLOSED when not in use.
  • Make sure cylinder has the right connection for your BBQ
  • Inspect BBQ and cylinder before each use for damage or wear. Replace worn BBQ parts as needed, especially hose(s) and regulators.
  • Never operate BBQ if parts are damaged, missing or improperly installed.
  • Before lighting BBQ, always OPEN BBQ lid.
  • Never move a BBQ that is in use.
  • Never allow children to operate a BBQ or play around a BBQ.
  • Use long handled utensils and flame retardant mitts to avoid burns.
  • Use baking soda to control grease fires.
  • Have a fire extinguisher handy.
  • To reduce flare-ups, trim excess fat from meats, replace greasy lava rocks or ceramic briquettes, and keep BBQ clean.
  • Wipe the grid with a clean cloth after using a wire brush.
  • Ensure you have authorization to store or use a BBQ on your balcony
Are there any safety steps I should keep in mind when using my propane cylinder?

Please keep these important propane cylinder tips in mind at all times:

  • Using soapy water, check cylinder and valve for leaks. Open the valve but leave the appliance off while testing.
  • Never store a spare cylinder beneath a BBQ.
  • Always store cylinders upright.
  • Never store a cylinder in temperatures of 40°C or more.
  • When transporting, secure cylinder upright in a well-ventilated area of your vehicle. Drive directly to where it will be used. Do not allow cylinder to sit in a vehicle unattended.
  • Never use or store a propane cylinder indoors.
  • If storing BBQ indoors, disconnect cylinder. Move cylinder to a secure, well-ventilated location outdoors.
  • Do not try to repair a damaged cylinder or cylinder valve.
  • Take a damaged cylinder to a qualified propane supplier for repairs or disposal.
  • Ensure the cylinder valve handle is in the “Closed” position when the cylinder is not in use.
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Trouble with the Kiosk?

For any of the following kiosk issues, please call 1-833-820-6080 and a member of our customer service team will gladly assist you.

  • The door didn’t open
  • There’s no space to put my cylinder into the kiosk
  • The kiosk gave me an empty cylinder
  • I didn’t get a receipt
  • Other
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Propane Safety Guidelines

  • Propane is flammable and hazardous if handled improperly.
  • Please read and understand the cylinder warning label before using PRO2GO Cylinder
Be familiar with Propane’s Odour
  • When produced, propane is both colourless and odourless.
  • An odourant called Ethyl Mercaptan is added so, in the event of a leak, you can detect the escaping gas by its strong, distinct smell (like rotten eggs, a skunk, or boiling cabbage).
Exchange Propane Cylinder Transportation
  • Transport cylinder in an upright and secure position.
  • No smoking is allowed in the vehicle in which the cylinder is being transported.
  • The maximum number of cylinders that can be transported is five (5).
  • Remove the cylinder from the vehicle as soon as possible after transporting and place securely in a well-ventilated area in an upright position.
Propane Cylinder Storage and Use
  • Store cylinder outdoors in shaded area.
  • Store cylinder away from flame and heat.
  • Use only on appliances and BBQ’s approved for propane.
  • Check cylinder and line connections periodically to be sure that they are tight.
  • Check for leaks using detergent or soapy water – never use a match or flame.
Customer Warning
  • Know the odour of Liquid Propane Gas (LP-Gas). If you hear, see or smell leaking LP-Gas, immediately get everyone away from the cylinder and call the Fire Department. Do not attempt repairs.
  • LP-Gas is heavier than air and may settle in low places while dissipating.
  • Contact with the liquid contents of cylinder will cause freeze burns to the skin.
  • Do not allow children to tamper or play with cylinder.
  • When not connected for use, keep cylinder valve turned off. Self contained outdoor cooking appliances shall be limited to a cylinder of 20 lb. capacity or less.
  • Do not use, store or transport cylinder where it would be exposed to high temperatures. Relief valve may open allowing a large amount of flammable gas to escape.
  • When transporting, keep cylinder secured in an upright position with cylinder valve turned off.
When Connecting for Use
  • Use only in compliance with applicable codes.
  • Read and follow manufacturers’ instructions.
  • Consult manufacturers’ instructions concerning the cylinder connection provided with your appliance.
  • Be sure regulator vent is not pointing up.
  • Turn off all valves on the appliance.
  • Do not check for gas leaks with a match or open flame. Apply soapy water at areas marked “X” on the diagram on the cylinder warning label. Open cylinder valve. If bubble appears, close valve and have LP-Gas service person make needed repairs. Also check appliance valves and connections to make sure they do not leak before lighting appliance.
  • When appliance is not in use, keep cylinder valve closed.
  • Store and use cylinder in upright, vertical position
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PRO2GO’s Returns Policy

No Refunds, Exchange Only.

If you have purchased a defective cylinder, you may exchange it by calling 1-833-820-6080 and one of our customer service representatives will gladly assist you in completing your exchange.

We will not refund cylinders that have been damaged in any way, nor will we by any means pick up a defective cylinder. It is the customer’s responsibility upon purchase to return the defective cylinder to the kiosk where it was purchased in order to complete an exchange.

If for any reason the kiosk in which you conducted your initial transaction is unable to process the exchange, PRO2GO will advise of the nearest location with operational kiosks and it will be the customer’s responsibility to get to that location and complete an exchange.

If you have any issues concerning your exchange or purchase or would like to inquire about a refund, please call 1-833-820-6080.