Frequently Asked Questions

My cylinder does not feel full, why is that?

Vapour space is left in all cylinders to allow for expansion in the event the liquid propane temperature increases. Since April, 2002, all propane cylinders have been equipped with over fill protection devices (OPD) to ensure cylinder cannot be filled beyond 80% capacity. All cylinders contain at least 7.8 kg of propane.

Can I store my cylinder in my garage?

PROPANE CYLINDERS ARE NOT PERMITTED TO BE STORED IN ANY BUILDING.

Can I store an extra cylinder under my BBQ?

No. We advise that you store your cylinder safely beside your BBQ and in a safe upright position. Your cylinder is perfectly safe when stored beside your BBQ. It must however be 10 feet (3m) or more from an appliance air intake vent and it is suggested that you keep your cylinder at least 5 feet (1.5 m) from any doorway or opening.

Where can I find the date on my cylinder?

Look for a date stamp on or near the collar of the cylinder. The date (month & year of re-qualification inspection) is usually stamped on the edge of the cylinder collar. For more information click here.

Cylinders must be inspected and re-qualified every 10 years – it is against the law to fill an outdated cylinder. However, a cylinder that exceeds the 10-year requalification period after it is filled can continue to be used until it is empty. The disposal or re-qualification of a cylinder must be done by organizations that have the appropriate equipment, training and certification to do so, and which have been certified by Transport Canada to do the work.

What if my cylinder is out of date, will it cost me more money to exchange?

No. There is no additional cost to exchange a propane cylinder that has expired.

I can hear a banging or clanking sound when moving the cylinder. What is that?

This is probably the float on the OPD valve inside the cylinder hitting the sides when the cylinder is moved. It should not affect the performance of your cylinder.

What is the average pressure from the cylinder to a BBQ?

The pressure within the cylinder is dependent upon the ambient temperature of the propane within the cylinder. Typically, on a 21°C. day, the propane may have a pressure of approximately 145 psi. To help ensure safe operation of the appliance burner(s), a regulator is provided at the inlet to the appliance to maintain a steady pressure of about 1/2 psi to the burner(s).

How do I find the retesting/requalification dates on my BBQ cylinder?

For detailed information, click here.

Do you have any safety suggestions for BBQ usage?

Here are some important safety tips to keep in mind when using your BBQ:

  • Always follow manufacturer’s instructions for assembly, operation, maintenance, repair and storage. Consult owner’s manual.
  • Always turn control knobs to OFF and cylinder valve to CLOSED when not in use.
  • Make sure cylinder has the right connection for your BBQ
  • Inspect BBQ and cylinder before each use for damage or wear. Replace worn BBQ parts as needed, especially hose(s) and regulators.
  • Never operate BBQ if parts are damaged, missing or improperly installed.
  • Before lighting BBQ, always OPEN BBQ lid.
  • Never move a BBQ that is in use.
  • Never allow children to operate a BBQ or play around a BBQ.
  • Use long handled utensils and flame retardant mitts to avoid burns.
  • Use baking soda to control grease fires.
  • Have a fire extinguisher handy.
  • To reduce flare-ups, trim excess fat from meats, replace greasy lava rocks or ceramic briquettes, and keep BBQ clean.
  • Wipe the grid with a clean cloth after using a wire brush.
  • Ensure you have authorization to store or use a BBQ on your balcony
Are there any safety steps I should keep in mind when using my propane cylinder?

Please keep these important propane cylinder tips in mind at all times:

  • Using soapy water, check cylinder and valve for leaks. Open the valve but leave the appliance off while testing.
  • Never store a spare cylinder beneath a BBQ.
  • Always store cylinders upright.
  • Never store a cylinder in temperatures of 40°C or more.
  • When transporting, secure cylinder upright in a well-ventilated area of your vehicle. Drive directly to where it will be used. Do not allow cylinder to sit in a vehicle unattended.
  • Never use or store a propane cylinder indoors.
  • If storing BBQ indoors, disconnect cylinder. Move cylinder to a secure, well-ventilated location outdoors.
  • Do not try to repair a damaged cylinder or cylinder valve.
  • Take a damaged cylinder to a qualified propane supplier for repairs or disposal.
  • Ensure the cylinder valve handle is in the “Closed” position when the cylinder is not in use.

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