How to use PRO2GO Kiosks

There are two types of PRO2GO display pads, both of which are fast and very easy to use.
For complete instructions, please click exchange or purchase below the corresponding display:

pad1
If the touchpad on the kiosk looks like this; please follow the instructions below:


Exchange


If you have an empty cylinder that you wish to exchange for a full one please follow these instructions:

  1. Select French language if needed. (Default – English)
  2. Swipe your VISA or MASTERCARD.
  3. Select exchange.
  4. A verification screen will appear, to confirm your choice.
  5. After verifying the exchange, an establishing connection screen will appear.
  6. Once the payment has been authorized, a screen will appear showing the confirmation.
  7. Make sure the valve is closed securely on your cylinder.
  8. Ensure that there is nothing connected to your cylinder such as a supplemental valve, regulator or gauge
  9. You will hear an audio message.
  10. A door with an empty bay will open. Place your empty cylinder inside
  11. Once you close the door, verification will occur and the next door in sequence from top to bottom will open with a full refurbished cylinder inside.
  12. Please take the cylinder out and close the door tightly.
  13. You may select YES or NO to printing a receipt, ending the transaction.
  14. After the receipt message, a screen will appear thanking you for your business.
  15. You have completed the cylinder exchange transaction.


Purchase


Please be advised that cylinders are refurbished and not new.

  1. Select French language if needed. (Default – English)
  2. Swipe your VISA or MASTERCARD.
  3. Select purchase.
  4. A verification screen will appear, to confirm your choice.
  5. After verifying the exchange, an establishing connection screen will appear.
  6. Once the payment has been authorized, a screen will appear showing the confirmation.
  7. One of the three doors will open to your full refurbished cylinder.
  8. Please take the cylinder out and close the door tightly.
  9. You may select YES or NO to printing a receipt, ending the transaction.
  10. After the receipt message, a screen will appear thanking you for your business.
  11. You have completed the cylinder purchase transaction.


pad1
If the touchpad on the kiosk looks like this; please follow the instructions below:


Exchange


If you have an empty cylinder that you wish to exchange for a full one please follow these instructions:

  1. Select French language if needed. (Default – English)
  2. Select exchange and press OK button.
  3. Insert VISA, MASTERCARD or INTERAC card and wait for the amber light to come on.
  4. If card is not read properly ‘Payment not Accepted’ will show on the screen, please insert card again.
  5. If card is read properly you will be prompted to the next screen.
    1. For INTERAC, if card is read properly, you will be prompted to choose your account (CHQ or SAV) and to provide your pin. Upon completion, press OK.
  6. Upon authorization, payment will be confirmed.
  7. Make sure the valve is closed securely on your cylinder.
  8. Ensure that there is nothing connected to your cylinder such as a supplemental valve, regulator or gauge
  9. You will hear an audio message.
  10. A door with an empty bay will open. Place your empty cylinder inside
  11. Once you close the door, verification will occur and the next door in sequence from top to bottom will open with a full refurbished cylinder inside.
  12. You may select OK for YES or CANC for NO to print a receipt, ending the transaction.
  13. After the receipt message, a screen will appear thanking you for your business.
  14. You have completed the cylinder exchange transaction.


Purchase


Please be advised that cylinders are refurbished and not new.

  1. Select French language if needed. (Default – English)
  2. Select purchase and press OK button.
  3. Insert VISA, MASTERCARD or INTERAC card and wait for the amber light to come on.
  4. If card is not read properly ‘Payment not Accepted’ will show on the screen, please insert card again.
  5. If card is read properly you will be prompted to the next screen.
    1. For INTERAC, if card is read properly, you will be prompted to choose your account (CHQ or SAV) and to provide your pin. Upon completion, press OK.
  6. Upon authorization, payment will be confirmed.
  7. One of the three doors will open to your full refurbished cylinder.
  8. You may select OK for YES or CANC for NO to print a receipt, ending the transaction.
  9. After the receipt message, a screen will appear thanking you for your business.
  10. You have completed the cylinder purchase transaction.


For assistance you can call our help line anytime at 1 877-693-3776.

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